Jumping Right In
By Margaret Vito, HVMG Regional
Vice President of Operations
At HVMG, Hidden Heroes:
·
Show HVMG's core value of excellence
and demonstrate it through specific acts within the hotel, community, or
personal life.
·
Go beyond their everyday
responsibilities to impact a specific guest experience or hotel event.
·
Play an active role in leading
their co-workers through difficult times and situations by demonstrating acts
of informal leadership, kindness, and HVMG love.
Tina Lewis, a Housekeeper at the Fairfield Inn & Suites Indianapolis Airport, is the finalist for our region! She has played an integral part in her team, as her willingness to jump in wherever she is needed has allowed her property to continue operations. With only two years at her hotel (and five in the industry), she has already made a long-lasting impact.
Hotel Manager Rachel Inman, saw how Tina "lives the
excellence culture" and has "learned every position in the hotel."
Rachel said, "Every day, Tina looks for ways to be
excellent. I can always count on her to make guests feel at home. Since Covid began, everyone is covering areas
out of their typical job description"
Tina is no exception. On any given day, you'll see her answering
phone calls, assisting guests at the Front Desk, driving the airport shuttle, inspecting
rooms, walking guests to their rooms, and more. Rachel said, "It's not one
specific event or situation; it's every day she works."
It's easy to see how many ways Tina has already made a
lasting impact on her team:
"When other
housekeepers roll rooms, Tina always finishes her board."
"Helps relieve
stress off the front office."
"Gives guest the proper,
excellent experience despite being trained as a low-contact employee."
"Having a
dependable, multifaceted employee like Tina helps every aspect of the
business."
Tina goes above and beyond in every situation by adapting
with the best attitude. She excels in every new position she takes on. It's
because of her tenacity and thoroughness that her fellow associates can rest
assured that the hotel operation will keep going. From jumping in with service
recoveries to handling late checkouts for airline crew members, Tina will do
whatever it takes to deliver excellent service.
Tina inspires her colleagues, leaders, and guests with
her ability to BE EXCELLENT even in unprecedented times. Rachel knows
that "It saves us money, and our guests are always taken care of
when Tina is assisting them." Congratulations to Tina Lewis, Hidden Hero
& Finalist for the region!
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