Thanks for printing! Don't forget to come back to Hospitality Ventures Management Group for fresh articles!
SVP, Guest Excellence &
Chief Brand Partner Officer
Be excellent...and you are.
Matt has specialized in hotel operations and guest experience for more than 30 years and has partnered with Robert Cole for over 20 of those years. Matt Focuses on providing analytical guest research, leadership, inspiration and "Celebration" to all HVMG hotels in the realm of guest and brand excellence. He partners with franchise representatives of several major brands to ensure all of HVMG's hotels provide an EXCELLENT guest experience, which will ensure high guest satisfaction scores, brand and property loyalty and a significant ROI.
- 2007 – Present : Senior Vice President, Guest and Brand Excellence, HVMG
- 1997 - 2007 : Vice President – Quality & Guest Satisfaction Excellence, Lodgian/Impac Hotel Group
- 1992 - 1997 : General Manager, Assistant General Manager, Night Manager, Promus Hotel Corporation
- 1990 - 1992 : WDW College Program & Resorts Food & Beverage, Walt Disney World Resorts